PJAMA FAQ's
Q: Why should I use Pjama?
A: Pjama is a unique product that makes life easier for both children and adults who suffer from bedwetting. It is a pyjama that protects the bed and mattress when an accident happens. The urine is absorbed by the pants, keeping the bed dry. They are discreet and looks just like regular pyjama pants, which makes them perfect for sleepovers. No one but the wearer will know if an accident happens.
Pjama can be re-washed again and again, and is an environmentally friendly alternative to other disposable products available on the market.
Q: Is Pjama available in other colours?
A: No, Pjama is only available in blue at the moment. We will however be able to offer other colours in the future.
Q: How does Pjama work?
A: Pjama contains a superabsorbent material which makes sure no moisture leaves the pants/shorts. The material also makes sure the wearer gets an immediate feedback that he/she wet the bed. This is an important aspect of the treatment of bedwetting.
Q: How much does Pjama absorb?
A: You can see how much Pjama absorbs in this table:
Q: Can Pjama be used together with other treatment methods?
A: Yes, it is the perfect product to use as part of a bedwetting treatment. The user will feel the moisture inside the pants to make sure he/she gets aware he/she peed in bed. He/she gets immediate feedback that an accident has occurred which is a big part of the treatment.
Q: How do I wash Pjama?
A: In order to provide the best conditions for a long life of your Pjama we recommend you to:
- Rinse out the Pjama before washing and make sure to wash it as soon as possible
- Wash with garments with similar colors
- Turn the Pjama inside out before washing, otherwise the water will remain inside the pants
- Wash at max temperature 60°C
- Finish the washing program at high spin speed. If your washing machine does not have a high spin speed cycle you might need to spin and drain one more time.
- Allow Pjama to dry inside out, either outdoors or at room temperature. It is also possible to tumble dry Pjama, however the temperature must not exceed 60°C
- Pjama does not tolerate fabric softener, dry cleaning or ironing
Note! Pjama is a product with unique properties that leads to a longer drying time compared to other textiles.
Q: How long is the drying time?
A: Pjama contains an absorbent material which affects the drying time. How long it takes depends on several factors including humidity, the temperature in the room and the efficiency of the washing machine's high spin speed. To keep the drying time as short as possible it is good to:
- When washing, turn Pjama inside out so that the waterproof membrane does not keep the liquid inside the shorts and pants
- Finish the wash cycle with high spin speed
- After high spin speed, Pjama should be dried inside out. In Australia it can take 1-2 days for Pjama to line dry.
- If you use a tumble dryer make sure the temperature does not exceed 60°C. Depending on your dryer Pjama might not feel completely dry when taking it out of the dryer. Hang it on the line for an hour and it should feel dry.
Q: Are there sizes other than those available in the shop?
A: No, we only offer the sizes you see on the product pages. Unfortunately it is not possible to offer alternative sizes.
Q: How do I use Pjama correctly?
A: For the best comfort and effect, underwear should not be worn under Pjama. It is important to choose the right size so that Pjama fits properly at the waist and close to the skin, but not too tight. Remember to not tuck a t-shirt in the pants since the liquid can travel through the t-shirt on to the bed sheet.
For more information about finding the correct size see our Size Guide.
Q: Do I still need to use sheet protection?
A: No, not if the void is within the parameters of the maximum absorption capacity, see our size guide. When an accident occurs the Pjama will remain dry on the outside. This means that the bed linen and mattress are protected.
Q: My son is 12 years-old. What size should I choose?
A: The Size Guide shows what size you need. The sizes are named by length, for example 134/140 is for a person who is between 134-140 cm tall.
Q: Does Pjama work when sitting?
A: Depending on whether you sit up or lie down the moisture will end up in different spots. Pjama is designed and tested for when lying down. No tests are performed for when sitting up.
Q: How long lifespan does a Pjama have?
A: How long a Pjama will last depends a lot on how it is handled. The hardness of the water, the detergent used and how it is washed and dried affect its lifespan. Just like it does for other garments.
Q: My Pjama is leaking, what is wrong?
A: In many cases the product is being used incorrectly. For example, the size is too big or that a t-shirt is tucked into the Pjama.
If you discover a manufacturing defect, contact us and we will handle the case.
Q: My Pjama smells, what can I do?
A: Pjama is made of textiles that have antibacterial properties to reduce the odour coming from urine. However, we cannot guarantee that they are completely odorless because the smell from urine varies greatly from person to person, for example depending what you eat and drink.
It is important that washing and drying is done correctly to avoid problems with the odour. Additional tips are to rinse out the Pjama before washing it, and to wash it as soon as possible.
PURCHASE & PAYMENT
Q: What payment options do you offer?
A: Payment can be done using a PayPal account or a credit card using PayPal's secure credit card service. Accepted credit cards are Visa, MasterCard, Discover and American Express.
Q: Is it safe to shop from Pjama’s online store?
A: Yes. We use Shopify and PayPal as payment processors and they are a secure provider for online payments.
DELIVERY
Q: How long is the delivery time?
A: In Australia you can choose from Parcel Post with delivery in 2 or more business days, or Australia Post Express Post Parcel with next business day delivery within the express network.
In New Zealand we have recently changed freight forwarder to UPS, offering an Express Saver delivery service. Delivery to the south island is 1-3 business days (overnight delivery to metro area) and 2-4 business days on the north island.
Around holidays the delivery times may be longer.
Q: How much does the shipping cost?
A: To get the shipping cost for the item you want to purchase you choose your delivery method in the webshop.
In Australia, Parcel Post is $8.95 for a Small satchel up to $18.50 for an Extra Large satchel, and Express Post is $11.95 for a small satchel up to $25.50 for an Extra Large satchel.
To ship to New Zealand, we charge a flat rate of $31 for UPS Express Saver.
GUARANTEE & RETURNS
Q: How do I return my defect Pjama?
A: In order for us to accept the complaint, the product must not have been used or handled incorrectly.
If the product is damaged when you receive it you should contact us immediately. All complaints must be made as quickly as possible, however it must be done within a fortnight of purchase.
In case of damaged product, please make sure to send us the following information:
- Your order number
- Your name and contact information
- Reason for your return
Send the Pjama to:
E3 Health Pty Ltd
PO Box 591
Church Point, NSW, 2105
Australia
For more information see our terms and conditions.
Q: How do I change to another size?
A: Send the following information to us:
- Your order number
- Your name and contact information
- The reason for your return
- What size do you want to switch to?
The return should be sent to:
E3 Health Pty Ltd
PO Box 591
Church Point, NSW, 2105
Australia
CONTACT
Q: How do I get in touch with you?
A: You most easily contact us via support@pjama.com.au or call us on 0433 996 344. We always try to answer your questions as quickly as possible.